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Your Privacy Matters to Us

When you open an account at gamespools slot, we handle your personal information with strict care.

Transparent data collectionLocal payment securityAccount access controlsDirect support channels

How We Use Your Information

gamespools slot Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect information you give us directly — your name, email, phone number, date of birth and payment details — when you register and make deposits through DANA, OVO, GoPay or QRIS. We also collect data about how you use the platform: which games you open,

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your session times, and your device type. This helps us verify your identity, process withdrawals, detect fraud and comply with local law. We do not sell your data to third parties. Your information stays on our secure servers and is retained only as long as your
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account is active, plus a period required by law where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US ANYTIME

How to Contact Us About Your Privacy

Team online

Live Chat

Open the chat icon in the bottom right of your lobby. Our team in Medan is available Monday to Sunday, 08:00–23:00 WIB, and can answer questions about your data or help you update your account settings in real time.

Email Support

Send a detailed message to [email protected]. Include your account username and the specific question about your privacy or data. We reply within 24 hours on business days.

Account Settings

Log in and go to Settings > Privacy & Security to view and update your contact preferences, email notification settings and data visibility options without needing to contact us.

YOUR ACCOUNT SECURITY

How We Safeguard Your Privacy

Encrypted Transfers

All deposits via DANA, OVO, GoPay and QRIS are encrypted end-to-end. Your payment details are never stored on our servers; we receive only confirmation tokens from your wallet to complete the transaction and clear your chips in seconds.

Password & Two-Factor

Your account password is hashed and never logged in plaintext. You can enable two-factor authentication in Settings > Security to add a verification step when logging in from a new device.

Withdrawal Verification

Before any withdrawal clears to your DANA, OVO, GoPay or QRIS wallet, we verify your identity and account status. You'll see the withdrawal request in your Account > Transactions with a timestamp so you can track the process.

Cookie & Tracking

We use cookies to keep you logged in and remember your game preferences. You can disable non-essential cookies in your browser settings; this may limit some features. We do not use cookies to track you across other websites.

Data Retention

Your personal data is kept only as long as your account is active. When you close your account, we delete most data within 30 days, except records needed to comply with law where local law permits.

Data Access Requests

You have the right to request a copy of all your data or ask us to update incorrect information. Submit a request via Live Chat or email [email protected] and we'll provide a report within 10 business days.

Privacy Questions Answered

When you close your account, we anonymise or delete your personal data within 30 days, except transaction records and identity verification details that we must keep to comply with law where local law permits. You can request a final data export before closing by contacting [email protected].

Yes. Go to Settings > Privacy & Security > My Data and select 'Download My Information'. We'll prepare a file containing your profile data, deposit and withdrawal history, game activity and IP logs. Download it anytime from your account dashboard.

Completely. We never store your wallet credentials or card details. Payments are encrypted using TLS 1.3 and processed through secure payment gateways. We receive only a confirmation token to confirm the deposit and credit your lobby chips instantly.

No. We do not sell or share your personal information with third parties for marketing. We share data only with payment processors like DANA, OVO, GoPay and QRIS to complete transactions, and with authorities where law requires.

Transaction records are retained for 7 years to comply with financial regulations where local law permits. You can view your full transaction history in Account > Statements at any time. Older records are archived and available upon request.

Change your password immediately in Settings > Security. Enable two-factor authentication. Contact our Live Chat team Monday–Sunday 08:00–23:00 WIB or email [email protected] with details. We'll review your account activity and reset sessions if needed.

Only if you opt in. By default, we send only account-related emails (login alerts, withdrawal confirmations). Go to Settings > Communications to enable promotional emails, or disable them anytime. SMS and push notifications follow the same preference rules.

Your Privacy Matters to Us

How to Contact Us About Your Privacy

Live Chat

Email Support

Account Settings

How We Safeguard Your Privacy

Encrypted Transfers

Password & Two-Factor

Withdrawal Verification

Cookie & Tracking

Data Retention

Data Access Requests

Privacy Questions Answered

01 What happens to my data if I close my account?

02 Can I see what data you hold about me?

03 Is my DANA, OVO, GoPay or QRIS information safe?

04 Do you share my data with other companies?

05 How long do you keep my withdrawal and deposit records?

06 What do I do if I think my account data has been compromised?

07 Will you use my data to contact me about new games or promotions?

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