Your Terms & Conditions Questions Answered
Click 'Forgot Password' on the login page and we'll send a reset link to your registered email within minutes. You can then set a new password and access your account immediately. If you don't receive the email, check your spam folder or contact our support team.
You can update your email, phone and preferred payment method inside account settings. If you need to change your registered name, date of birth or banking details, our support team will verify your identity first to keep your account secure.
It means some features, deposits, withdrawals or eligibility rules may differ based on where you are located in Indonesia. Your access and what you can do on gamespools slot may vary by region where local law permits. Contact support if you're unsure about your area.
After you submit a withdrawal request, we verify your identity and payment details (usually within two hours). Once approved, DANA, OVO, GoPay and QRIS transfers typically reach your wallet in under a minute. Bank transfers may take one to two business days.
Contact our support team immediately with your game ID and time of play. We can pull the full record and gameplay logs. Our team will review the outcome against our terms and contact you within 24 hours with findings. If you're in Medan or Semarang, local support hours may apply.
Yes. Your password is your responsibility. Never share it with anyone, including our support staff. If someone else accesses your account, tell us right away via live chat or email so we can secure it. We cannot reverse unauthorised wagers made with your password.
You can request account closure through settings or by contacting support. We'll process your request within 24 hours and pay out any remaining balance to your registered payment method. Once closed, you can't reopen that account but you can create a new one.
